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AI Receptionist • Technical Blueprint
The AI Receptionist Blueprint
Architecture, Twilio SIP Trunking, ElevenLabs Latency, and CRM Integration
By
Sanjay Shharma
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IIM Calcutta Alumni
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🎯 The Challenge Addressed
Voice AI systems that suffer from 3-second latency pauses that destroy caller trust.
⚡ Core Takeaways & Implementation Framework
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Achieving sub-500ms voice latency using WebRTC and streaming speech pipelines.
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Handling live interruptions, accents, background noise, and telephony fallback.
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Seamless live calendar booking and automated confirmation SMS dispatch.
📖 Key Excerpt
"A voice AI that takes two seconds to respond feels like talking to a robot on Mars. A voice AI that responds in 400 milliseconds feels like speaking to your best employee."
SS
About the Author: Sanjay Shharma
M.Sc., MBA, APSCM — Indian Institute of Management (IIM) Calcutta Alumni
Sanjay Shharma is an Author, Corporate Strategist, and Executive Mentor with 30 years of leadership experience. Having lived through the devastating loss of his wife to terminal illness as her primary caregiver, he dedicates his writing to restoring emotional resilience, dignity, and practical clarity to modern marriages and high-performance individuals.
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